privacy policy

Your Personal Information

Tom Cundall’s Guitar Shed ("us", "we", or "our") operates the website (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

What personal information we need

We only collect basic personal information about you which does not include any sensitive types of information or location-based information. This does, however, include your name, email address and in some cases telephone number.

Why we need your personal information

We need to know your basic personal information in order to provide you with the service you have come to us for (guitar service, restoration or custom build). We will not collect any personal data from you we do not need to provide and oversee this service.

What we do with your personal information

All the personal information we process is processed by us in the UK. For the purposes of website hosting and storage this information is located on servers within the European Union.

No third parties have access to your personal data.

How long we keep your personal information

We are required under UK tax law to keep your basic personal data (name, contact details) for a minimum of 6 years after which time it will be destroyed. If your information is used for marketing purposes it will be kept until you notify us that you no longer wish to receive this information.

What are your rights?

Tom Cundall’s Guitar Shed aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the right:

·      To access and receive a copy of the Personal Data we hold about you

·      To rectify any Personal Data held about you that is inaccurate

·      To request the deletion of Personal Data held about you

·      You have the right to data portability for the information you provide to Tom Cundall’s Guitar Shed. You can request a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

·      You have the right, at any time, to object to us using your personal information

We do not perform any automated decision making or profiling with your personal information.

We will ask you to verify your identity before responding to such requests.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO) by calling 0303 123 1113.

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.